An operating company of Part of Sigma G Learning ↗ Organizational intelligence for operators
Field Notes — The On A Wait Blog

Notes From the Operator's Side of the Desk

Practical answers to the questions hospitality operators actually ask — written by a 20+ year operator, not a content farm.
July 2026 · Food Cost

What Should Food Cost Actually Be? An Operator's Answer

Why 28–32% is the wrong starting point, what prime cost actually tells you, and the six places the money really leaks.
July 2026 · Operations

SOPs That Survive Turnover: Why Most Manuals Die in a Drawer

The one-page rule, why rollout is the product, and how documentation turns your best shift into every shift.

More notes coming. Get them first in The On A Wait Letter.