Onawait Hospitality brings twenty-plus years of executive operating experience to your business. You set the scope, the goals, and the timing — and you'll know your investment up front, before any work begins. No retainer. No surprises.
Every engagement has a defined scope, a clear finish line, and a cost you approve before anything starts — walked through together so the work is fully yours when it's done.
The back-of-house of your business: standard operating procedures your team will actually use, onboarding and reporting systems, vendor management, and organizational alignment — documented so it survives turnover.
Find lost revenue and build new revenue: day-part and seasonal sales development, group and event sales, business development, and sales organization rebuilds — with my name attached to the number.
An experienced, unbiased assessment from someone who has owned the budget and carried the pager: food and labor cost control, service standards, and whole-business walkthroughs that find the real problem — which is rarely the one on the surface.
Defined projects with a clear deliverable: menu and food cost analysis, CRM and technology decisions, openings and rebrands, or focused research when a problem is kicking your team's butt and you need an extra set of eyes.
Real curriculum from an adjunct instructor and career operator: sales, service, leadership, and project management training that changes behavior and creates opportunity for the people who stay.
Experienced leadership as a Fractional Chief Commercial Officer or Chief Operating Officer — commercial strategy, operational improvement, and organizational alignment, delivered as a defined engagement.
You don't need another consultant to tell you something needs to change. You need someone who's run hotels, led teams, owned the budget, carried the pager, worked the weekends and holidays — and understands what execution actually looks like.
I've spent more than twenty years building a career in hospitality from the inside out: leading hotels, resorts, restaurants, conference centers, golf operations, destination marketing organizations, and national sales teams. I've managed budgets, renovated guest rooms, launched restaurants, negotiated million-dollar contracts, rebuilt sales organizations, and taught the next generation of hospitality professionals.
I've worked with independent operators fighting through the off-season and destination organizations representing some of the most recognized tourism brands in the country. That breadth matters, because hospitality challenges rarely stay confined to one department:
My approach has always been to understand how the entire business works before recommending a solution. That perspective has driven resort turnarounds, commercial performance improvements, market-share growth, and organizations that execute with greater confidence.
Every successful organization I've ever worked with shared one characteristic: leaders who consistently made better decisions than their competitors. That's where I create value — because when leadership improves, everything else tends to follow.
Most consulting is built around the consultant. This is built around your decision.
Every other "advisor" is selling something — software, a brand flag, their next retainer. My only product is the truth about your business, backed by a career of operating it firsthand.
You set the scope, performance expectations, and timing. You get the full cost before any work begins — yes or no, that simple. No hourly meter, no retainer, no invoice surprises.
Every engagement has a scope and an end. Your project gets full attention while it's open — and it finishes with a deliverable, not a dependency.
No generic reports dropped on your desk. We work side by side, so the thinking, the numbers, and the plan are completely understandable — and completely yours — when we're done.
Admin, sales, operations, projects, and training under one set of eyes — so the fix addresses the real problem, not just the department where the symptom showed up.
I'm not an attorney or an accountant, and I don't do on-site temp coverage or taskforce staffing. When you need those, I'll tell you — and help you find the right people.
No endless discovery meetings. No generic reports. When you hire me, you're working directly with someone who has spent a career operating hospitality businesses and delivering measurable results.
Answer a few questions and this builds your project brief — the same document we'd start with in a first conversation. Send it, and you'll get back a clear proposal with the full cost up front. Yes or no, that simple.
Pick the one that sounds most like you. Don't overthink it — we'll sharpen it together.
SOPs, onboarding, reporting, vendor management, organizational alignment.
Day-part, seasonal, group, and business development revenue.
Unbiased assessment, cost control, service standards.
Menu analysis, CRM/tech, openings, research support.
Skills for the team, paths for your people.
Fractional executive help, or you're not sure where it fits.
Plain language is perfect. What's happening, how long has it been happening, and what have you already tried?
This is your project. These answers shape the proposal and price you'll receive.
Review it, add your contact details, and send it. You'll hear back with a clear proposal — full cost up front, yes or no.
Practical, operator-to-operator insight for hotels, restaurants, tourism, and recreation — finding lost revenue, running tighter operations, and making better decisions than your competitors. No fluff, no sales pitch, unsubscribe anytime.