On A Wait Hospitality logo

Taking projects off the wait list.

Executive help for hotels, resorts, restaurants and clubs. The work you'd get to if you had the time, done.

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Operational Efficiency Assessment

Is this property delivering the return it should?

The executive question, answered from the operation up and alongside your team. We trace the gap between what the property earns and what it should earn to the departments, decisions and habits behind it. You get what to keep, what to fix first, what it's worth, and the method to do it again.

Revenue

Are you capturing the demand you already have?

Cost and labor

Is every payroll and cost-of-sales dollar earning its keep?

Flow-through

When revenue grows, does profit follow?

Fixed price, set on the first call

How it works and a sample finding →

Sales Taskforce

The sales seat is open. The leads aren't waiting.

Experienced sales coverage while you hire. Inquiries and RFPs answered fast, key accounts called, the pipeline kept moving, and a weekly report to the GM.

Launch rate: $1,000 a week through March 31, 2027, for the first five properties

Standard rate $2,000 a week · 4-week minimum

Projects

Get it off your plate.

If it has a start, a finish line and nobody with the hours to own it, hand it over. Menu costing, supplier audits, SOPs, budgets, openings. Scoped up front, finished, handed back.

Fixed price per project

Greg Werner leading a hospitality training session

Training

Teams that talk, sell and move as one.

Three hands-on classes, in person on your property or virtual, on your schedule, with your people. Each one is built for working hospitality teams: front desk, servers, cooks, sales and managers in the same room, working on the problems they actually face on shift.

No slide-deck lectures. Every class runs on real scenarios from your operation and ends with tools the team uses the next day.

Priced per class

How Teams Communicate

An agreed-upon language of success, so every shift hears the same thing. Pre-shift meetings, handoffs between departments, and how to raise a problem before it reaches the guest.

View syllabus →

Sales Enablement

AI, datasets and prospecting in today's competitive environment. Find the right accounts, research them in minutes, and turn every inquiry into a booked conversation.

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Working as a Team

A successful team is not a one-person show. Drawn from my service with the 3d U.S. Infantry Regiment, The Old Guard, the Army's premier ceremonial unit and Presidential Escort.

View syllabus →
Greg Werner, founder of On A Wait Hospitality

About

I'm Greg Werner. I get projects to the finish line.

Twenty-plus years in hospitality and tourism: I've run a property through a full remodel as General Manager, led food and beverage at a resort, sold for a destination as a National Sales Manager, and built regional B2B sales. I hold an MBA, I've taught business at the college level, and I'm an Army veteran.

I started On A Wait Hospitality because owners kept telling me the same thing: "If I just had more time." The project is clear. The hours aren't there. That's the gap I fill.

Why I do this

  • An honest love of hospitality
  • An insatiable desire to help
  • A sincere passion for the business of business
  • I'm a veteran, and I miss the teamwork
  • I embrace change and I'm fascinated by AI
  • I love jumping in and getting to the finish line
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Compliance Station

Operator checklists. The full edition, free.

Built the way the work actually happens: who owns it, how often, and the pro tip that saves the week. A new checklist joins the Wait List every week. Grab the full edition free, emailed straight to you.

Operations

See Your Property the Way Guests Do

The weekly walk along the guest's route, done the way a guest does it — no radio, no shortcuts, notepad in hand.

58 items

Peek inside

A. The system — the walk as a standing habit

  • Walk is on the GM's calendar as a fixed weekly slot ([VAR] day/time) and treated like a meeting with the owner
  • Walk alternates between at least three time windows across the month: arrival peak, late evening, and early morning
  • Route is written down and starts at the public road, not the front door

First section shown. Full edition: 58 items.

Full edition coming soonFree sample

Front of House

Start Every Shift on the Same Page

The five-minute lineup that runs the same on the manager's day off as it does when the owner is in the building.

55 items

Peek inside

A. The system — the lineup that runs without you

  • Lineup time and place fixed and posted: [VAR] minutes before doors, same spot, every shift, both AM and PM
  • Lineup owner is a role (MOD / Shift Lead), with a posted rotation for who runs it when that role is off
  • One-page written agenda template lives in the same place every day and is filled in before the lineup starts

First section shown. Full edition: 55 items.

Full edition coming soonFree sample

Safety

Get Your Property Storm-Ready

Hurricane season as a standing condition: one owner, one dry run, a countdown that starts the day a storm is named.

55 items

Peek inside

A. The system — hurricane readiness as a standing condition

  • Written storm plan exists, is dated this season, and names ONE Plan Owner role plus a backup
  • Trigger points written in plain language: what 'watch', 'warning', county evacuation order and [VAR] wind speed each cause the property to do
  • Full dry run completed with the actual crew: shutters up on a test section, generator under load, PMS backup restored, phone tree fired

First section shown. Full edition: 55 items.

Full edition coming soonFree sample

Front of House

Open Right, Close Clean

Open and close in the order the building actually opens and closes — and prove it was done, not initialed.

58 items

Peek inside

A. The system — who owns the open and the close

  • One printed (or tablet) open/close list per area — building, kitchen, FOH, bar — with a named role per section and a time column next to the initials column
  • Opening and closing MOD assigned on the schedule, not decided at the door
  • Completed lists filed daily (binder or photo to the shared folder) and kept [VAR] days

First section shown. Full edition: 58 items.

Full edition coming soonFree sample

Sales

Answer Group Leads First and Win More

Every group, wedding, meeting and event inquiry answered the same day, proposed the next day, and followed up until it closes or dies on the record.

53 items

Peek inside

A. The system — standing lead response

  • One role owns inbound lead response; a named backup covers every day the owner is off
  • Written response standard posted where sales sits: acknowledgment within [VAR] hours, proposal within [VAR] business day(s), follow-up cadence
  • Coverage calendar shows who is checking leads each day including weekends, holidays and sales-team travel

First section shown. Full edition: 53 items.

Full edition coming soonFree sample

Pool & Recreation

Open the Pool Safe and Guest-Ready

The deck is judged at 3 PM on a Saturday, not 8 AM on a Tuesday. Build the day so it holds when it's full.

53 items

Peek inside

A. The system — who owns the deck today

  • One role owns the deck for the day and is written on the deck log before the first pass
  • Pass schedule posted at the pool office: open, midday, late afternoon, close, with target clock times
  • Deck log kept in one place with chemistry readings, pass times, incidents, weather calls and closures on the same page

First section shown. Full edition: 53 items.

Full edition coming soonFree sample

Golf

Keep Your Cart Fleet Ready to Roll

Every cart charged, checked and staged before the first tee time — a full tee sheet or a shotgun never loses a cart.

55 items

Peek inside

A. The system — fleet ownership and record

  • Fleet has ONE named owner role (Outside Ops Supervisor) and a backup (Head Golf Pro); every cart-related call goes to that role first
  • Fleet log kept by cart number: hours or cycles, charge history, repairs, damage, out-of-service dates, last deep clean
  • Every cart carries a visible cart number front and rear, matching the log, the key tag and the GPS unit

First section shown. Full edition: 55 items.

Full edition coming soonFree sample

Banquets

Run Every Banquet Without Surprises

The room matches the BEO line by line an hour out — before the client walks it, not after.

55 items

Peek inside

A. The system — BEO control and standing readiness

  • BEO distribution list is fixed and current: culinary, banquets, AV, stewarding, front desk/bell, security, engineering, accounting
  • BEOs for the coming week distributed by the cut-off ([VAR] days out); late BEOs flagged on the weekly agenda
  • Change control: any revision after distribution is issued as a new BEO version number with a change log

First section shown. Full edition: 55 items.

Full edition coming soonFree sample

Kitchen

Protect Your Walk-In and Everything in It

A 15-minute weekly walk that finds the waste, the violations and the case of shrimp nobody remembers ordering.

54 items

Peek inside

A. The system — standing audit

  • One named owner for the walk-in audit, with a backup who covers days off and vacation
  • Fixed weekly slot on the kitchen calendar (same day, same time, 15 minutes) — before the big delivery, not after
  • Audit log kept per unit: date, auditor, temps, findings, discards with cost, initials — no gaps

First section shown. Full edition: 54 items.

Full edition coming soonFree sample

Compliance

Keep Allergens Off the Wrong Plate

A written allergen protocol that works on a Saturday night with a new server, not just when the chef is on.

52 items

Peek inside

A. The system — a written protocol, not a conversation

  • One named allergen owner (role) for the property, with a backup; both listed on the written policy
  • Written allergen policy on file and posted where FOH and BOH can read it
  • One person per shift designated as the allergen decision-maker, named on the shift roster or line-up sheet

First section shown. Full edition: 52 items.

Full edition coming soonFree sample

Operations

Keep the Front Desk Running When the System Goes Down

When the system goes down at 2:15 AM, the desk keeps running on paper — and the paper reconciles in the morning.

54 items

Peek inside

A. The system — standing downtime readiness

  • Downtime binder exists at the desk (physical, not a shared drive) with ONE named owner role and a backup
  • Binder holds manual registration cards, paper folios, manual key log, downtime log sheets and the wake-up call sheet, each at par
  • Standing reports printed every [VAR] hours: arrivals, departures, in-house list with balances, room status

First section shown. Full edition: 54 items.

Full edition coming soonFree sample

What's on your list?

Twenty minutes. Tell me the project. I'll tell you how we get it done.

Pick a time
727.655.9511 info@onawaithospitality.com